Cancellation Policy

By booking an appointment, you acknowledge and accept the terms below. We are unable to provide services without agreement to this policy.

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Notice Period

A minimum of three (3) full business days’ notice is required to cancel or reschedule an appointment without incurring a fee.

Business days are Monday to Friday, excluding public holidays and office closures. Business hours are 9:00am–5:00pm AEST.

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Cancellation Fees

• Within 72 hours: 50% of the full session fee

• Within 24 hours or non-attendance: 100% of the full session fee

These fees reflect the reserved time and preparation allocated to your session.

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Exceptions

A cancellation fee may be waived if a suitable alternative appointment is offered within the same calendar week and attended.

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Outstanding Fees

Unpaid cancellation fees may result in services being paused until the balance is settled. Reasonable administrative costs associated with recovery of unpaid fees may also apply.